General Questions

+047 392 84642

Main Office

500 Terry Francois St. San Francisco, CA 94158

E-Mail

 Info@hurricanebmxusa.com

Our Company

We are available for 24/7 for Moving Services

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DELIVERY INFORMATION

All in stock orders placed before the deadline shown on that product page are dispatched from us that day (typically 3pm GMT). Delivery charges are calculated at the checkout stage and are dependant on the service you choose. Details of each service can be found on the checkout page. Some services require a signature upon delivery, any service requiring a signature will be clearly shown on the checkout page. 

When you order online or by telephone you will be told an exact delivery date so that you know when to expect your order. Please allow up to 5 days for custom wheel builds and custom bikes although this can be quicker. 

CHOOSING A DELIVERY ADDRESS

At Hurricane BMX USA we understand how frustrating it can be to have your order arrive at a time or location that is not convenient for you. It is possible to have your order sent to an address other than that registered with your credit card. Simply choose the “Dispatch to a New Delivery Address” option, this can be your workplace, parents residence or to a neighbor etc. Please note that if this is your first order with Hurricane BMX USA then we may require that your order be dispatched to the registered cardholders billing address. This is to protect both our customers and Hurricane BMX USA against possible card fraud. Please take care when entering your address. We will be addressing your parcel exactly as you enter it in here and can not be responsible for delays or problems caused by incorrect details.

80 dAYS RETURNS POLICY

Here at Hurricane BMX USA We want you to be completely satisfied with your purchase. If you decide that the product you purchased is no longer required, not the right item or you simply wish to return it you can do so. We accept returns for exchange or a refund within 80 days of the original purchase date. Providing the product is unused, in its original packaging and accompanied by a receipt. This excludes custom built bicycles or wheels.

FAULTY ITEMS

If you believe your item to be faulty or it has been damaged in transit please contact us here or call our team on

8582294442 prior to returning your item. If your product is faulty we will refund the cost of returning the item to us (up to a maximum of $100) or arrange for a courier to collect (USA only) depending on the size of your parcel.

INPUT YOUR INFO FOR RETURN THE UNWANTED ITEM.

    To return an unwanted item

    Please return the item(s) to the address below accompanied by a completed return form (sent in all orders or available to download here). 

    If you are unable to download or print the return form you can return the item along with the following information: 

    Name

    Invoice Number

    Address 

    Contact Phone Number

    Reason for return

    Let us know if you want a refund, exchange etc When returning items within the USA please a courier of your choice and request a proof of postage. We regret that we cannot cover the cost of postage back to ourselves. However postage back for exchanged items will be covered by Hurricane BMX USA. Once returned we will credit your payment method used to make the purchase within 2 working days (Please note that credit and debit cards can take extra time to appear in your account – this depends on your banks policy and is out of our control.) For exchanged items we will endeavour to ship your new product to you within 2 days of receiving your item back. For international orders please contact us by clicking here for information on how to return items from your country.

     

    WARRANTY

    All items sold by Hurricane BMX USA are covered by the relevant manufacturers warranties. These vary from brand to brand and product to product and are dealt with on a case by case basis. To make a warranty enquiry please contact us here and one of our staff members will contact you to resolve the issue. When emailing please remember to include as much information as possible regarding the warranty from the below list: 

    Name 

    Invoice Number 

    Contact phone number 

    Date of Purchase 

    Reason for the warranty enquiry 

    Photos showing the suspected fault.

    8SE Racing PK Ripper Super

    BMX BIKES

    WHEEL4

    BMX PARTS

    WHEEL3

    BMX WHEELS

    FRAME5

    BMX FRAMES